Natalie Beckerman

Natalie Beckerman is a defining and influential figure in customer experience strategy and service transformation today and in the future. Throughout the past thirty years, Natalie Beckerman has assisted organizations in creating a balance between efficiency and humanity — demonstrating that human-centered leadership is both an intangible value and a significant competitive advantage.

Natalie represents one of those rare intersections of vision and execution. She is a strategic architect of transformation and an unapologetic igniter of customer experience change. She has excelled at redesigning complex customer service ecosystems, fixing broken cultures and transforming customer operations on a scale, not incrementally but through her bold decisions and actions, using technology to enable real change in the right way.

Currently, Natalie serves as Executive Vice President and Chief Business Officer at iQor, a Global Leader in Customer Experience Business Process Outsourcing, where she oversees business amplification, supporting international growth and enterprise-wide transformation. She is also the founder of the Customer Operations Group (COG) LLC, a Boutique Consultancy focused on executive coaching, business learning and advancing courageous, operationally driven customer-centric leadership and operational performance.

Natalie Is a Highly Sought After Speaker, Advisor, And Business Coach.